Innovation and business models in the digital age

For the past 25 years, Michael has worked as a consultant to banks, retailers, technology companies, telecoms, and even governments in more than 30 countries. He has delivered a variety of successful projects ranging from business strategy to the launch of fully transformed organizations. Michael is most known for his extensive experience and successful project delivery in the area of customer experience, relationship management, and loyalty in banks. Digital and business model transformations have become a specialty for his career. Michael is a regular keynote speaker and guest lecturer at Stockholm School of Economics, Skolkovo School of Management, University of Nevada (Las Vegas), Financial University, The Bank Administration Institute, European Financial Management Association, Lafferty, International Council of Shopping Centers, The Middle East Council of Shopping Centres & Retailers, as well as many other international conferences and corporate events. As well, Michael has authored dozens of educational courses in the areas of strategy, digital and business model transformation, leadership, customer experience, corporate culture development, gamification, customer relationship management (CRM), and others with over 37,000 participants

Alexey — a transformation, strategy and change expert. Alexey has worked as a banker in Alfa Bank Belarus and Russia, Raiffeisen bank and Impex bank, in a retail chain Euroset, in investment fund and as a consultant in banking, retail, insurance, manufacturing, automotive and telecom. He has successfully designed and implemented projects in retail and corporate strategy, business transformation management, products and pricing systems, and corporate culture development, digital and physical channels, customer-oriented analytics, and CRMsystems. Alexey's experience spans across the USA and Eastern Europe in such companies as BNP Paribas, Raiffeisen bank, Euroset, Atlant-M, Ural FD Bank, RosEvroBank, 360 Federal Credit Union, Alfa-Bank, Megafon, CHTPZ, TBC, Societe Generale Group etc. Alexey launched a start-up financial advisor in the United States, he is also a member of advisory boards of several companies, and co-owner of several technology projects, neurosensory, media agency, and media networks, marketplace platforms and a number of other companies.